Refund policy

Return & Refund Policy for Food Products

We take great pride in ensuring that our food products are of the highest quality and delivered to you in perfect condition. However, we understand that there may be instances where you may need to request a return or refund. Please review our return and refund policy for food products below:

1. Return Eligibility:

   • Returns are accepted only if the product is unopened, unused, and the packaging is intact.
   • We cannot accept returns or offer refunds if the product seal is broken or if the packaging is tampered with in any way for safety and hygiene reasons.

2. Refunds:

   • If your product is damaged or defective, please reach out to us within 7 days of receiving the product with a photograph of the damaged item and packaging.
   • Upon verification, we will offer a full refund or a replacement for the damaged product.
   • Refunds will be processed to the original method of payment within 7-10 business days.

3. How to Initiate a Return or Refund:

   • Contact us at jaggybites@gmail.com with your order number, a description of the issue, and clear photographs of the product and packaging.
   • Our customer service team will guide you through the next steps to process your return or refund.

4. Non-Refundable Conditions:

   • Any food product that has been opened or consumed cannot be returned or refunded.
   • Items purchased during sales or promotional offers may not be eligible for return unless otherwise stated.

We are committed to providing our customers with the best experience and will do our best to resolve any issues swiftly. For any questions or concerns, feel free to reach out to our customer service team.